Call Center & Donor Care Specialist

The National Association for Gun Rights is seeking a Call Center and Donor Care Specialist to
work in our Loveland, CO office. We offer paid time off, medical insurance options, dental and
vision insurance, a retirement plan with a generous employer match, and other company perks.
Their primary role is to provide excellent customer service, address inquiries, resolve issues, and
ensure members’ satisfaction and engagement. While this position is heavily focused on Call Center
duties, it will rotate through our Donor Care Department as needed. The job description for a Call
Center & Donor Care Specialist typically includes the following responsibilities and qualifications:

PRIMARY DUTIES:

• Handle incoming calls from members, addressing their queries, concerns, and providing
  information.
• Provide exceptional customer service by assisting members with gear or membership
  issues, troubleshooting problems, and offering solutions.
• Maintain accurate and detailed records of member interactions, transactions, and issues
  using the call center software.
• Communicate clearly and professionally with members, colleagues, and other
  departments within the organization.
• Follow organization policies and procedures in handling calls, ensuring compliance with
  quality standards.
• Opening each individual letter and processing it appropriately.
• Processing each credit card transaction.
• Data Entering each money and zero transaction in the database.
• Maintaining a positive relationship with NAGR members and supporters through
  emails/phones.
• Sorting every petition into the appropriate categories.
• Assisting in Call Center and Donor Care department as needed.

Qualifications

• Strong verbal and written communication skills to effectively interact with members and
  team members.
• Ability to remain patient and empathetic when dealing with member concerns or complaints.
  Quick thinking and effective problem-solving skills to address member issues and provide
  solutions.
• Familiarity with call center software, CRM systems, and other relevant tools.
  Quick thinking and effective problem-solving skills to address member issues and provide
  solutions.
• Work collaboratively with other team members and departments to ensure a seamless
  member experience.

Benefits for Full-time Employees:

• Healthcare
• Flexible Spending Account
• Lifestyle Spending Account
• Health Savings Account
• 401(k) (Up to a 6% company match!)
• Life Insurance
• Accident Insurance
• Critical Illness Insurance
• Identity Protection
• Legal Protection
• Dental Insurance
• Vision Insurance

Job Type: Full-time

Pay Range: $18.00 – $20.00/hr

If you are ready to take the next step, email your resume and cover letter explaining why you are the best fit for this position to jobs@nagrhq.org